Customer Service Training
Found Customer service in the category of Safety Management Courses.
Understand active listening skills, manipulate situations with a range of behaviour techniques, using social influencing theories with interactive scenarios.
Course Lessons, Customer service Menu: Behaviour Change Introduction, Influencing in the Workplace, Active Listening Toolbox, Communication Scenario - Peter & Head of Finance & Resources, Planning for Behavioural Change, Communication Scenario - Peter & Warehouse Operative, Useful Social Influencing Theories, Personality Types & Character Traits, Communication Scenario - Peter & Chief Executive, Using a 3rd Party in the Influencing Process, Communication Scenario - Peter & Warehouse Manager
Customer service Related Tags: risk, behaviour, change, safety, health, influence, positive, culture, compliance, commitment, trust, crisis, customer service, active listening, establishing authority, level 3, sales, business, cpd,
Found Customer service in the category of Health & Safety Courses.
Education specific safeguarding; Preventing Radicalisation, safeguarding children, understanding DBS Checks (Disclosure & Barring service), exploitation and 'spent' convictions and how this is relevant to DBS Checks.
Course Lessons, Customer service Menu: Safeguarding for Schools, DBS Checks, Safeguarding Children, Preventing Radicalisation
Customer service Related Tags: safeguarding children, abuse, exploitation, school, education, health and safety, dbs, crb, school, college, university, sen, senco, prevent, radicalisation, level 3, award,
Found Customer service in the category of Safety Management Courses.
Advanced management, 5 Steps to Risk Assessment (INDG163), HSG65 and case law to define principles including absolute, practicable, reasonably practicable and reasonable. Risk management including; COSHH, fire risk, hazards, control of contractors, accident management, legionella and gas service maintenance amongst other modules.
Course Lessons, Customer service Menu: Duty of Care, Case Law, Understanding Risk Assessment, Control of Substances Hazardous to Health, Driving and Workplace Transport, Electrical Work, Portable Appliance Testing, Control of Contractors, Manual Handling, Noise, Personal Protective Equipment, Working at Height, Accident and Incident, Asbestos, Fire and Emergency, Legionella, Gas Safety, Health & Wellbeing, Closing Summary
Customer service Related Tags: rep, representative, hse, accident, management, law, managers, risk assessment, hsg, 65, safety coordinator, nebosh, fire risk, coshh, contractor, legionella, wellbeing, duty of care, case law, health and safety, hazard, audit, analysis, nebosh, popular, award, level 3, cpd,
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